Refund & Return Policy
Last updated: January 2025
Our Commitment
We offer a refund/return policy within 4-7 days of service delivery if terms are not met.
Refund Timeframe
We offer a refund/return policy within 4-7 days of service delivery if terms are not met. This window begins from the date of final delivery or the date you receive access to the completed work.
Eligibility Criteria
To be eligible for a refund, the delivered work must significantly deviate from the agreed-upon specifications, contain major errors that we are unable to correct, or fail to meet the functionality requirements outlined in your project brief.
How to Request a Refund
To request a refund, email us at hello@grabssy.shop with your order details, a description of the issue, and any supporting documentation. Our team will review your request within 2-3 business days.
Non-Refundable Services
Custom development work that has been approved and deployed, rush orders or expedited services, services where significant work has been completed based on approved mockups, and any work that has been publicly launched with your approval.
Refund Processing
Approved refunds are processed within 5-10 business days. The refund will be credited to the original payment method. Partial refunds may apply depending on the extent of work completed and deliverables already provided.
Dispute Resolution
If you disagree with a refund decision, you may request a review by contacting our management team. We are committed to fair resolution and will work with you to address any concerns.